How to turn off location services on iOS?.This will connect you to another Hotspot Shield server. If clearing your browser's cookies didn't help, please try switching to another Virtual Location and then back to the appropriate one. Restart your browser and try to access the content again.If you still have trouble, please clear your browser’s cookies. Verify your IP address reflects the Virtual Location at.Select a Virtual Location based on the content you want to access.Sign in to your Premium account in the app.General Troubleshooting for Access Issuesīefore you access content, it's important to do the following: For example, a firewall with strict settings, or another VPN application or an antivirus. To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection.For example, if you want to watch BBC content, be sure to connect to the UK/GB Virtual Location first. You're not connected to the appropriate Virtual Location - Depending on the website you're trying to access, you will need to connect to the Virtual Location (country) where the content is available.You're not signed in to your Premium account - If you are not signed in to your Premium account in the Hotspot Shield app, you will experience the same download limits and access restrictions as a free user.

This can create issues for streaming as it can cause websites to load slower or appear not as they are supposed to. Browser cache stores various amounts of data-A cache is a folder that stores various web elements such as images, HTML page copies, files, etc.Some common reasons why you may be denied access to content on a website are: Why do some sites work and some sites know I'm using a VPN?Ĭhecklist For Website And App Connection Problems Issue: Some apps and websites work properly with Hotspot Shield, but sometimes I can't connect at all.

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